NetSuite Support & Help Desk
Our certified NetSuite support team provides:
- NetSuite Troubleshooting & Issue Resolution
- System Administration & Configuration Help
- NetSuite Training & User Adoption
- Performance Optimization & Health Checks
- Custom Reports, Workflows & Scripting
- And More
Get in Touch
A certified consultant responds within 24 hours — honest advice, no pressure.
Every Epiq support plan pairs you with a dedicated U.S.-based NetSuite consultant who already knows your system — not a ticket queue or offshore help desk.
Dedicated Helpdesk & Issue Resolution
Same-day response on every support request. Your dedicated consultant knows your configuration and your team — no re-explaining, no ticket queue, no offshore routing.
NetSuite Troubleshooting & Bug Fixes
Errors, broken workflows, missing data, slow reports — our certified team diagnoses and resolves issues fast. We fix root causes, not symptoms.
System Administration & Configuration
Role management, permissions, saved searches, custom fields, workflows — ongoing admin work handled by a consultant who understands your business rules.
Training & User Adoption
Role-based training for every department. Custom training materials built for your exact configuration. Adoption tracking at 30, 60, and 90 days post-training.
Most NetSuite support experiences are slow, impersonal, and offshore. Epiq built a different model — one dedicated U.S.-based consultant who knows your system and picks up the phone.
Same-Day Response, Always
No SLA guessing. Managed support clients receive same-day response during business hours, and critical issues are triaged within 2 hours.
One Consultant, Your System
Your dedicated consultant learns your configuration, your business rules, and your team. No re-explaining yourself to a different person every call.
Oracle Alliance Partner
Highest Oracle certification tier — direct escalation paths and priority resources unavailable through uncertified support providers.
Proactive, Not Reactive
Monthly health checks and workflow reviews catch issues before they impact your business. We don't wait for you to call.
Oracle Alliance Partner
Highest Oracle certification tier — direct escalation paths, priority resources, and partner-level license pricing unavailable elsewhere.
No Offshore. No Ticket Queues.
Every Epiq managed services client gets a U.S.-based consultant who picks up the phone. Not a rotating offshore support pool.
Outcomes, Not Hours
Clients on managed plans average a 40% reduction in manual reporting time within 90 days. We measure business results, not billable hours.
Proactive, Not Reactive
Monthly health checks, workflow reviews, and performance audits keep your system optimized before problems appear — not after.
Industry-Deep Experience
Manufacturing, wholesale distribution, SaaS, professional services, nonprofits — deep vertical expertise in your specific workflows.
Fixed-Price Retainer
One monthly fee covers your support, development hours, training, and optimization. No scope creep. No surprise invoices. Ever.
From your first call to an active support plan in days. No lengthy onboarding or complex contracts.
Free System Health Check
30-point audit of your NetSuite environment — workflows, permissions, reports, and modules. Delivered in 5 business days.
Support Plan Scoped
We design a fixed-price monthly plan around your team size, support volume, and specific environment. No generic packages.
Consultant Assigned
Your dedicated U.S.-based NetSuite consultant is onboarded to your system and available same-day from day one.
Ongoing Support & Optimization
Monthly reviews, proactive monitoring, and a consultant who prevents issues — not just resolves them.
We'd been submitting tickets for weeks with our old support provider and getting scripted responses. Epiq assigned us one person, she knew our system within a week, and now issues get resolved same day. Night and day difference.
Ready to Get Real NetSuite Support?
Book a free 30-minute consultation with an Epiq NetSuite support specialist. We'll review your current environment and identify exactly what's costing you time and money.
- Free 30-point NetSuite health check included
- Same-day response from a dedicated U.S. consultant
- Fixed-price monthly support plan in 5 days
- No contracts — cancel or adjust anytime
- Oracle Alliance Partner — top certification tier
Get NetSuite Support Today
Describe your NetSuite environment — a certified support specialist responds within 24 hours.